Dealing With The Dark Side: How To Handle Your Most Difficult Employees

 

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Overview

 

Dealing With The Dark Side: How To Handle Your Most Difficult Employees

Every agency has employees who live on the "Dark Side," yet few organizations feel truly empowered and skilled enough to turn these employees back to the light. This class will explore how employees get drawn to the Dark Side and what you can do to stop it, explain the underlying factors that fuel all bad behavior and how to eliminate those from your agency, review tools that every supervisor should learn to use with challenging employees, and explain how to motivate the Dark Side people to move back to the light. We will also explore what to do with employees who chose not to move back to the light and how to reduce your liability if you need to terminate a Dark Side employee.